Shipping
Policy
**All DISTO orders are shipped via FedEx Standard Overnight® and include a free pair
of laser glasses.
In
stock orders placed before 5:00PM EST will be shipped on the same business
day. Most orders placed after 5:00PM EST will be shipped the next business
day. Weekend Orders placed after 5:00PM EST on Friday through Sunday will
be processed on Monday. If an item is out of stock or we are unable
to meet the terms of our shipping policy we will promptly contact
the customer via email or phone.
This policy includes "Overnight", "2 Day" and "Express"
services. Our hours of operation are 8:00 AM-6:00 PM Monday-Thursday and Friday
8:00 AM-5:00 PM
Return
Policy
We offer a 30-day return policy. No returns will be accepted
after 30 days of invoice. No returns will be accepted on products
that have been used, installed, or altered from their original condition. Order
Returns will be subject to restocking fees of 15%. All of our products are
delivered new in box and fully guaranteed by the manufacturer. The complete
warranty is included with any product for sale at QuantumGear. The
manufacturers' warranty covers repair or replacement of defective parts, subject
to the conditions set forth by the manufacturer.
1) All return
merchandise need to have a return merchandise authorization
number (RMA). We cannot accept any return merchandise that has
no RMA number.
2) Please state the invoice number, quantity, item number,
your company name, the contact name of where the merchandise was shipped to, the
shipping address, and the description of the problems of the
merchandise.
RMA
Policy:
1) Please complete all
information above and fax/submit it to (317) 594-9527 or email it to
orders@quantumgear.com along with the copy of
the original invoice before an RMA number can be issued.
2) RMA number is
valid for 10 days after issuance for all products.
3) All shipped items
must clearly indicate the RMA number on the box and include a copy of the
original invoice and this request form.
4) QuantumGear will issue
an RMA number within 24 ~ 48 hours upon receiving your request.
5)
QuantumGear will not accept any return products without an RMA number. No
exceptions. We reserve the right not to issue an RMA number to anyone
6) If,
for any reason, a product is shipped back without a RMA number, QuantumGear will
not refund any money (that includes shipping charge and cost of goods) back to
customers.
Once we receive
your return we will ship your replacement or process your credit within 4-7
days. When returning an item, please do not initiate a
chargeback with your credit card company. We will credit your card for
your return, and a chargeback results in excessive additional costs to
QuantumGear, which we will be forced to pass on to the customer.
Damaged
Merchandise
Delivery of merchandise in good condition is the
responsibility of the shipping company. Should your order arrive in damaged
condition, immediatly inform the local carrier. Keep the original box and
packing material. You must make a claim for damage during shipping to the
delivery carrier within 3 days.
Missing
Items
We allow only 48 hours from time of delivery to make any
claims for missing items. If your package arrived open please check
contents before you accept the package. Make delivery personnel known of
any problems.
Please
note: All exchanged/returned merchandise must be in original factory
condition, including all packaging materials, inserts and manuals, and all
accessories. For this reason, units that have been installed, severely
scratched, or abused will not be accepted for return or credit and must
be returned directly via the manufacturer..
Warranty
All
warranty claims are made directly with the manufacturer as if the product was
purchased directly from the manufacturer. No other responsibilities or
warranties are expressed or implied. In the case that you might have a warranty
issue, contact the manufacturer for return and exchange of your defective
merchandise. If you need the manufacturer's phone number or have any problems
with the manufacturer honoring the warranty, contact QuantumGear for help with
the matter. Unauthorized customer warranties or warranty items that do not meet
warranty criteria as stated by the manufacturer will be denied and returned if
requested, at the customer’s expense. Unclaimed denied warranty returns will be
destroyed. Warranty returns that are mis-shipped, mis-packaged, or mis-delivered
will not be ‘tracked down’ and are not the responsibility of
QuantumGear.
Payments
Visa,
Mastercard, Discover, American Express, Money Orders, *Checks, and Paypal are
accepted. If payment is made by credit card, your credit card statement
will reflect a payment made to QuantumGear.
*Checks
We only accept Cashiers or
Certified Check(s). Upon order confirmation, please print a copy of the invoice
and mail the acceptable check, made payable to QuantumGear, with a copy of the
invoice to;
QuantumGear
11889 Ledgerock Ct
Fishers, IN 46037
We will hold your
order pending receipt of your payment for up to 7 business days.
Our goal is
complete customer satisfaction. Should you have any questions about returning a
product or the status of a pending return, please do not hesitate to
email orders@quantumgear.com or call
317-578-0554. |
